QA Tutorials

How to Create an Issue in JIRA

JIRA issue is used to track all the work associated with a project. An issue can either be a project task, sub-task, or any other work-related to the project.

Steps to create an issue are given below:

Step 1: Click on the Create button available on the top menu bar.

Issue creation

Step 2: Choose the project and then select the issue type from the drop-down option. Fill the other fields like summary, description.

https://asudev.jira.com/wiki/download/thumbnails/221905134/image2016-3-1%2019:45:47.png?version=1&modificationDate=1456886748788&cacheVersion=1&api=v2&width=624&height=354

Step 3: To create a similar type of issue in the same project, click on Create another checkbox.

Creation Another

Step 4: If you have not checked the option “Create another,” then after clicking on the Create button, a notification will appear on the dashboard displaying the issue id and summary, which implies that the issue has been successfully created.

Issue Id Summary

Step 5: If you have checked the option “Create another,” then after clicking on the Create button, you will get a new Create Issue page displaying the issue id.

Check Box

You can also edit the issue or export the issue to the XML or Word document.

Sub-task:

Splitting a parent task into small chunks and assigning them to the concerned person is referred to as creating the sub-task.

Subtasks can be created in two ways:

  1. Create a sub-task under a parent issue.
  2. Converting an issue to a subtask.

How to create a sub-task under a parent issue?

Step 1: Open the issue where you want to create a sub-task.

Step 2: Click on Create Subtask.

Step 3: Fill all the required details.

Create Subtask Form

Step 4: Click on Create button after the form filling.

Workflows:

Workflows are used to track the lifecycle of an issue. The five main stages in a workflow are:

  1. Open Issue: After the issue is created, it is open and can be assigned to the concerned person.
  2. Resolved Issue: When the issue has been completed by the assignee and is waiting for the reporter to be verified.
  3. InProgress Issue: When the assignee has started working on the issue.
  4. ReOpened Issue: When there is some mistake or error in the resolution, then it is reopened by the reporter.
  5. Close Issue: When the issue has been fixed, and the resolution is correct and verified, then it is closed.

Standard Workflow

Plug-ins in JIRA:

There are numerous plug-ins available for JIRA so that the work can be completed more efficiently. Some of the plugins are Zendesk, GitHub, Salesforce, GitBucket, etc.

JIRA Agile:

Agile is an iterative approach used by the development team to deliver value faster to its customers with less headache. The roadmap used by Agile Team is To Do -> In Progress -> Done.

How to Create Issue in Agile:

First, you need to install JIRA Agile Add-on.

Step 1: Create a product backlog of your Scrum or Kanban Software.

JIRA Agile Features

Step 2: After the creation of the board, there are two modes: Plan and Work.

A plan mode is one where you can categorize the requirement into sprints.

JIRA Agile Example

A work mode is one where time spent, and overall progress can be tracked.

JIRA Agile Work mode

Clone Issue:

Clone Issue means to copy the issue or to create a duplicate of an issue. The main advantage of cloning is that the different teams can work separately, and the issue can be quickly resolved.

Clone Functionality

Linking Issue:

Linking Issues means creating a relation between two existing issues (either of the same project or different projects). 

Step 1: Click on the Link available under the More option available on the issue page.

Access Link Feature

Step 2: Select the issue which you want to link.

Dropdownlist

Step 3: Select the issue with whom you want to link.

Link

Step 4: Add the comment (optional) and then click on the Link button.

Issue Links

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