Business Process And Management

Business Process And Management Certifications

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    Real-time projects to gain hands-on experience

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About Business Process And Management Course

    • Business Owners
    • Managers and Supervisors
    • Department Heads
    • Intermediate-level Professionals
    • Entry-level Professionals
    • New College Graduates
    • New High School Graduates
    • Aspiring Professionals, Managers, Supervisors and Department Heads

Business Process And Management Course Syllabus

    • Who are you and what are you about?
    • Designing your organizational structure
    • Introduction to operations management
    • Understanding financial terms and budgeting
    • Getting the right people in place
    • Getting your product together
    • Building a corporate brand
    • Marketing and selling your product
    • Planning for the future
    • Ethics 101 and leadership essentials
    • Building a strong customer care team
    • Training employees for success
    • Learning organizations
    • Peter Senge’s learning disciplines
    • What leadership is and is not (including servant leadership)
    • Kouzes and Posner’s five leadership practices
    • Core skills
    • Understanding the trust cycle and building trust
    • Managing change
    • SWOT analysis and problem-solving
    • Giving effective, constructive feedback
    • Building good relationships
    • Define negotiation.
    • Use key success strategies.
    • Apply different negotiation approaches.
    • Establish rules that lead to effective negotiation.
    • Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
    • Set limits.
    • Maintain composure when things get heated.
    • Collaborate and foster cooperation.
    • Remain focused.
    • Keep an open mind.
    • Decide what kind of relationship we wish to foster.
    • Use additional resources and expertise.
    • Keep an open mind.
    • Create a sustainable agreement.
    • Incorporate everyone’s perspective
    • Gain consensus.
    • A need for succession planning
    • Define a succession planning
    • Identifying resources and analyzing risks
    • Defining roles, responsibilities, and functions
    • Gathering information and forecasting needs
    • Putting the plan together
    • Putting the plan into action
    • Evaluating and reviewing the plan
    • Defining conflict
    • Types of conflict
    • Benefits of conflict
    • Costs of conflict
    • The role of anger in conflict
    • The five stages of conflict
    • The LECSR tool
    • Setting norms and rules
    • Seven steps to ironing things out
    • Using mediation and facilitation
    • Confrontational facilitation
    • Managing differences collaboratively
    • Asking questions
    • Listening skills
    • Non-verbal communication
    • Problem Solving Tools
    • Managing anger and stress
    • Stress management techniques
    • Stress management through Positive self talk
    • Conflict as communication
    • Benefits of confrontation
    • Preventing problems
    • Getting focused
    • Dealing with anger (yours and others)
    • Dealing with problems
    • The three-step conflict resolution model
    • Changing yourself
    • Why don’t people do what they are supposed to?
    • De-stress options to use when things get ugly

Interview Questions

Interview questions not provied yet

Sample Resumes

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